The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process

This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and then transformed in the To-Be-Status, according to the ITIL Best Practice Framework. It is also shown, how the ITIL framework fits into the four-layered-process model, that could be derived from interviews with the universities IT support staff, and how the various modified processes interconnect with each other to form a value chain. The paper highlights the final results of the project and gives an outlook on the future use of ITIL as a business modelling tool in the IT Service Centre of Harz University. It is currently being considered, whether the process model developed during the project could be used as a reference model for other university IT centres.Comment: 7 pages, 7 figure

Biogeography of Italy revisited : genetic lineages confirm major phylogeographic patterns and a pre-Pleistocene origin of its biota

Warm-adapted species survived the cold stages of the past glacial-interglacial cycles in southern European peninsulas and recolonized major parts of Central and Northern Europe in the wake of postglacial warming. However, many of the genetic lineages which differentiated within these refugia predate even the Pleistocene. One of these refugia is the Italian Peninsula with its surrounding islands. In this meta-analysis, we compiled phylogeographic patterns of multiple species across this region. We transformed existing geographic information on 78 animal and plant species (with a total of 471 genetic lineages) within 17 predefined areas into presence/absence matrices. We elaborated three matrices: (i) only old lineages exclusively distinguished by deep splits, (ii) only young lineages distinguished by shallow (i.e. recent) splits, and (iii) presence/absence of the respective species. To infer biogeographic relationships between the predefined areas, we performed bootstrapped neighbour joining cluster analyses on these three matrices. In addition, we reviewed the geological history of Italy to identify causes of the observed biogeographic patterns. We found Sardinia and Corsica to be biogeographically closely linked with each other, and that they diverge strongly from all other regions. Sicily also diverges strongly from all other regions, while the intra-island differentiation was comparatively low. On the Italian mainland, Calabria exhibited the most pronounced biogeographic differentiation, often with several lineages present, resulting from old vicariance events within the region. Furthermore, southern Apulia and the Po Plain with adjoining areas of northern peninsular Italy displayed considerable distinctiveness. Admixture prevailed in the areas between these three regions. The ancient isolation of Sicily, as well as Sardinia plus Corsica, resulted in endemic lineages with only moderate recent exchange with adjacent mainland regions. Pronounced diversification occurs within the Italian Peninsula. The complex tectonic activities, such as shifting (micro)plates, submergence of major parts of peninsular Italy with the genesis of numerous Pliocene islands, in combination with the climatic cycles during the Pleistocene have most likely generated the current biogeographic pattern of species. Immigrations from the Balkan Peninsula into northern Italy partly accounted for the distinctiveness of this region

Palaearctic biogeography revisited: evidence for the existence of a North African refugium for Western Palaearctic biota

Aim: In contrast to the attention given to southern Europe both as a centre of speciation and differentiation and as a Pleistocene refugium of Western Palae- arctic taxa, North Africa has been relatively neglected. In this paper, we set out to address this shortfall. Location North-West Africa and the Mediterranean. Methods We reviewed the existing literature on the biogeography of North Africa, and carried out analyses of species distribution data using parsimony, nestedness and co-occurrence methods. Results In many cases, distribution patterns of non-flying mammals, bats, amphibians, reptiles, butterflies, zygaenid moths and odonates demonstrated important biogeographical affinities between Europe and North Africa at the species level. On the other hand, species co-occurrence, nestedness and parsi- mony analysis also revealed some deep splits between the Maghreb and Europe; yet even in these cases the closest affinities were found between the Iberian Peninsula and the Maghreb. Furthermore, North Africa harbours the highest proportion of endemic taxa (13.7%) across all groups analysed. Many molecu- lar studies demonstrated a strong genetic cohesiveness between North Africa and Europe despite the potential barrier effect of the Mediterranean Sea. In other taxa, however, remarkable splits were detected. In addition, southern European genetic lineages were often nested within North African clades, and many taxa showed exceptionally high genetic variability and differentiation in this region. Main conclusions The Maghreb was an important differentiation and specia- tion centre for thermophilic organisms during the Pliocene and Pleistocene with high relevance as a colonization source for Europe. The regions around the sea straits of Gibraltar and Sicily have acted as important biogeographical links between North Africa and Europe at different times

Confidentiality at the interface of an adolescent psychotherapy service

Aims: Aims included to explore how, within a London trust, staff at the interface between patients, relatives and access to services view their understanding of confidentiality, and to determine ways to improve knowledge if needed. Background: Confidentiality is essential to the trust and development of clinician-patient relationships. National policies set guidance on how confidential information should be recorded, secured and shared. However, confidentiality breaches are reportedly common within health professions. Working with adolescent patient groups brings additional issues regarding confidentiality. Care-givers who contact services, often desiring containment, may experience a sense of uncertainty when confidentiality policy prevents details being shared about a young person's clinical experience. Method: Stakeholders were identified from the multidisciplinary team, with a collaborative rather than ‘top-down’ approach. Administrators in patient-facing roles were surveyed to ascertain current understanding and frequency of involvement in confidentiality issues. Based on feedback, a flowchart prompt was designed, ensuring it reflected best practice. Qualitative and quantitive data were collected before and after a two month implementation period. Result: All respondents (n = 10) dealt with confidentiality issues at work, with 50% experiencing issues daily. 33% respondents did not feel confident dealing with confidentiality queries at work. The majority (60%) had received confidentiality training, but all respondents thought extra information would be useful. Of possible interventions, 70% supported a flowchart. Following an implementation period, 100% respondents re-surveyed agreed they felt confident dealing with issues related to confidentiality at work. The majority of respondents had used the flowchart and found it useful (83%). Qualitative data gathered suggested rolling-out the project elsewhere. Conclusion: A lack of confidence surrounding issues with confidentiality, including information sharing, was identified. This can negatively impact patient engagement and delivery of care. The introduction of the confidentiality flowchart demonstrated improved understanding of, and confidence in, patient confidentiality issues. The small sample size means there are limitations in extrapolating findings to wider contexts. However, it is likely that more confidentiality training and practical information for NHS staff at the interface between patients, clinicians and services would reduce the risk of confidentiality breaches and reinforce positive relationships with services

Estimation and correction of geometric distortions in side-scan sonar images

Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy at the Massachusetts Institute of Technology and the Woods Hole Oceanographic Institution March 1990This thesis introduces a new procedure for the enhancement of acoustic images of the bottom of the sea produced by side-scan sonars. Specifically, it addresses the problem of estimating and correcting geometric distortions frequently observed in such images as a consequence of motion instabilities of the sonar array. This procedure estimates the geometric distortions from the image itself, without requiring any navigational or attitude measurements. A mathematical model for the distortions is derived from the geometry of the problem, and is applied to estimates of the local degree of geometric distortion obtained by cross-correlating segments of adjacent lines of the image. The model parameters are then recursively estimated through deterministic least-squares estimation. An alternative approach based on adaptive Kalman filtering is also proposed, providing a natural framework in which a priori information about the array dynamics may be easily incorporated. The estimates of the parameters of the distortion model are used to rectify the image, and may also be used for estimating the attitude parameters of the array. A simulation is employed to evaluate the effectiveness of this technique and examples of its application to high-resolution side-scan sonar images are provided.This work was produced under sponsorship of the Conselho Nacional de Desenvolvimento Cient{jico e Tecnol6gico (CNPq), an agency of the Government of the Federative Republic of Brazil, and was supported in part by the Defense Advanced Research Projects Agency monitored by the Office of Naval Research under Grant No. N00014-89-J-1489, in part by the National Science Foundation under Grant No. MIP 87-14969, and in part by Sanders Associates, Incorporated

Einsatz von ITIL zur Prozessoptimierung im Rechenzentrum der Hochschule Harz am Beispiel des Release Managements

Dieses Paper beschreibt den Einsatz von ITIL zur Optimierung von Arbeitsprozessen im Rechenzentrum der Hochschule Harz am Beispiel des Release Managements. Es wird dargestellt, wie die vorhandenen Prozesse als Teil des process life cycle im Ist-Zustand erfasst und anhand des ITIL-“Best Practice”-Framework in den Soll-Zustand überführt werden. Dabei wird ein Projektfazit gezogen und ein Ausblick auf den zukünftigen Einsatz von ITIL im Rechenzentrum der Hochschule Harz gegeben

The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process

This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and then transformed in the To-Be-Status, according to the ITIL Best Practice Framework. It is also shown, how the ITIL framework fits into the four-layered-process model, that could be derived from interviews with the universities IT support staff, and how the various modified processes interconnect with each other to form a value chain. The paper highlights the final results of the project and gives an outlook on the future use of ITIL as a business modelling tool in the IT Service Centre of Harz University. It is currently being considered, whether the process model developed during the project could be used as a reference model for other university IT centres

Rate Equations for Graphs

In this paper, we combine ideas from two different scientific traditions: 1) graph transformation systems (GTSs) stemming from the theory of formal languages and concurrency, and 2) mean field approximations (MFAs), a collection of approximation techniques ubiquitous in the study of complex dynamics. Using existing tools from algebraic graph rewriting, as well as new ones, we build a framework which generates rate equations for stochastic GTSs and from which one can derive MFAs of any order (no longer limited to the humanly computable). The procedure for deriving rate equations and their approximations can be automated. An implementation and example models are available online at https://rhz.github.io/fragger. We apply our techniques and tools to derive an expression for the mean velocity of a two-legged walker protein on DNA.Comment: to be presented at the 18th International Conference on Computational Methods in Systems Biology (CMSB 2020